…Our
Website (Secure Shopping, Shipping, and others)
|
| Q.
|
How much will it cost to have my item shipped to me? |
| A. |
To determine shipping costs choose an item or items that you
wish to purchase, click on "Order". At this point you can choose
the "Calculate Shipping" tab. You will have to enter your Postal/Zip
Code and the shipping charges will be displayed. At this point
you can choose to check out or shop for more.
|
| Q. |
How do you ship? |
| A. |
Canadian
orders will be delivered by Canpar. US order will be delivered
by UPS (United Parcel Service). Orders are shipped using regular
ground service. We currently do not have an expedited service.
|
| Q. |
How long will it take for my parcel to arrive? |
| A. |
It
can take from 3 to 8 business days for the parcel to arrive.
We have experienced the following;
To Toronto: 1 to 2 days
Outside Toronto within Ontario: 2 to 3 days
Outside Ontario to Central Provinces: 3 to 6 days
Coastal Provinces: 6 to 8 days
Central USA: 4 to 6 days
Coastal USA: 6 to 8 days
**These are estimated times.
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| Q. |
How do we order an item that is in your store but not on the Website. |
| A. |
Not
all of our in-store items are available through our Website.
Many of these items are unsuitable for shipping. If there are
items you would like to purchase from us that are not on the
Website, please call our Customer Service Dept. at 905-764-1188
and we will make every effort to accommodate your needs.
|
| Q. |
How often do you add new items? |
| A. |
We are constantly adding new items to the site! |
| Q. |
How do I send a gift to someone? |
| A. |
Enter the name, address and telephone number of the person you would like to send the gift to in the Customer Information area.
Enter your email address, this will allow you to receive the receipt and all emails regarding the order. Enter your credit card information. Email info@cayneshousewares.com after you have received the receipt for the order, provide the order # and state that it is a gift, then the invoice will not be packed with the order. Make sure that the person receiving the gift knows that a parcel is coming via a courier, they will have to be home to sign for the parcel. These instructions also apply to different bill to and ship to orders.
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| Q. |
Why a restocking fee? |
| A. |
Orders made online require man-power from multiple employees to process and pack parcels. The only fair way to handle returns is to have the person/company returning the merchandise pay for the wages and loss in revenue incurred by the return.
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