Frequently Asked Questions About...
...the Automatic Frozen Yogurt-Ice Cream & Sorbet Maker
Q. What should I do if the mixing paddle does not turn?
A. Don't worry if the mixing paddle does not turn because the freezer bowl rotates on the base not the mixing paddle.
   
Q. Every time I make Ice Cream, the mixture is either too soft or not frozen. How can I prevent this from happening?
A. If the mixture is too soft, you should run machine longer. If the mixture is not freezing, the bowl and/or ingredients are not cold enough. Freezer should be Zero, you should freeze the freezer bowl for 24 hours.
   
Q. Why is the consistency of my mixture too icy?
A. The ingredients are not thoroughly mixed.
   
Q. How can I prevent the mixing paddle from getting stuck to the side of the mixing bowl?
A. Make sure that the mixture is quickly poured in the center of the lid.
   
Q. Sometimes the lid on the ICE-20 does not sit properly over the base. What should I do when this happens?
A. If the lid is not sitting properly, make sure the mixing paddles are seated down properly. If the lid is still not sitting down properly, check to make sure the mixing paddles are not upside down.